Returns Policy
Returns Policy
We want all our customers to have a great experience with Sugar Viper products, however if you’re unhappy with something you’ve ordered, please get in touch as soon as possible and we’ll work together to resolve your issue.
We don’t offer refunds, returns or exchanges on any made to order products, unless any of the physical parts of the product are faulty. This does not include any digital-only products (as they do not include any physical parts).
Faulty products:
If your product arrives damaged, we will give you a refund or replace the product, whichever you choose. To qualify for a refund, follow these steps:
- Contact us within 7 days of the product arriving. We are unable to process a refund request outside of this period.
- Provide photo proof of the damage via email to sugarviperstudio@gmail.com
- Return the faulty product to us in its original packaging (we will reimburse you the cost of shipping once your refund is approved).